Returns and cancellations

 


 

What is your return policy for hardware?
  • Acer will accept returns and exchanges up to 15 days after the date of receipt for most hardware products.
  • Shipping will not be refunded.
  • The customer is responsible for the return of the product and must obtain a Return Merchandise Authorization (RMA) from Acer by contacting 1-800-910-2237.
  • Returns must include all original packaging, accessories and manuals, not have any missing parts or accessories (e.g, cables, manuals, driver disc) and be in a resaleable condition.
  • If you cause damage to and/or modify the product, you void your right to return. Acer will return such merchandise to the customer.
  • Refunds/credits will not be issued until Acer has received your RMA and processed it accordingly. Please allow 7-10 business days for processing once we receive your return.
  • Please be advised that obtaining an RMA number does not extend your Return or Exchange time period.

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Are returns subject to a restocking fee?
Usually, not. But there are two exceptions:
  • If Acer decides to accept a return that is not in a resaleable condition, does not include all original packaging, or is missing parts or accessories, (e.g., cables, manuals, driver disc), Acer may charge you a restocking fee of up to 25%.
  • A small number of products, including the Predator 21 X series gaming laptops, that are returned within the 15-day return period will be subject to a restocking fee of 25%, even if they are otherwise in resaleable condition, include all original packaging and contain all parts and accessories. If a product is subject to this restocking fee, then the individual product page or series page for that product will specifically say that returns are subject to a restocking fee.
The restocking fee will be deducted from any credit you are owed as a result of the return.

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What is your return policy for software purchase?
Acer will not accept return and/or exchanges on purchased software. All accepted SOFTWARE ORDERS ARE FINAL, NON-CANCELABLE, AND NON-REFUNDABLE.

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How do I request a return of a physical product?
You must contact Acer to receive a return merchandise authorization (RMA) before returning your product. Product arriving without an authorized RMA will not receive credit. All merchandise without an authorized RMA will be returned to the customer.

To request a refund, contact Customer Service at 1-800-910-2237.

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How do I cancel my order?

You can submit a request to cancel your physical product order on the same day the order was placed (unless your product is on backorder). Please note cancellation requests submitted during the weekend, or after business hours (8 AM - 6 PM CST) may not be processed before the product ships. Contact Customer Service at 1-855-460-7561 to submit a request to cancel your order.

If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also view the shipping status of your order if you have created an account on this site by logging in to My Account and clicking on “My Orders” on the left side of the page.

Orders contains both physical product(s) and software will be process separately as all software sales are final. For complete terms of sale, click here.

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When will my credit appear on my credit card?
Your refund credit will appear on your card 5 - 7 business days after we receive the product or your completed letter of destruction (ELOD or LOD).

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