Order Information

 


 

What are the Acer Store customer service hours?
Normal business hours are Monday – Friday 8am – 6pm CST

More questions? Back to Main Help Page

back on top 
What is my order status?
If you have an account set up with Acer Store, you can view your order status by looking up your order.

More questions? Back to Main Help Page

back on top 
What payment methods can I use?
We accept Visa®, Discover®, MasterCard®, and American Express®, as well as check cards and ATM cards if they are issued by one of these major credit card companies.

Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

More questions? Back to Main Help Page

back on top 
Should I use spaces or dashes when I enter my credit card number?
No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.

More questions? Back to Main Help Page

back on top 
Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

More questions? Back to Main Help Page

back on top 
Why is my credit card being rejected?
There are many possible reasons for a credit card not being accepted:
  • The card is expired.
  • You have reached or exceeded your credit limit.
  • You have exceeded your daily charge limit.
  • A computer at either end of the transaction is having technical problems.

If you have problems submitting your credit card payment you can contact Customer Service for help by calling 1-800-910-2237. When you contact Customer Service, you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.

More questions? Back to Main Help Page

back on top 
When will my credit card be charged?
For purchases of physical products, you won't be billed until your product is shipped. This includes any preordered or backordered products. If your items are shipped separately, you will be billed each time a product is shipped.

For purchases of software, you won’t be billed until your software download key is processed and provided via email to you.

More questions? Back to Main Help Page

back on top 
How will the charge show up on my credit card?
The charge for your order will appear on your credit card as: "Acer.com 2542984530". If your order includes both physical products and software, you will see separate line items for these charges – both appearing as “Acer.com 254984530”.

More questions? Back to Main Help Page

back on top 
Do I have to pay sales tax?
For both physical products and software, sales tax will be calculated dependent upon your billing and/or shipping address.

Tax-exempt individuals and entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can fax a copy of your certificate, with order number or invoice to 952-253-8760.

More questions? Back to Main Help Page

back on top 
How do I get a copy of my invoice?
You will receive a copy of your invoice via email once your order has processed.

Click here to look up your order and print a copy of your invoice.

More questions? Back to Main Help Page

back on top 
How will you know where and how to send my physical product?
If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.

More questions? Back to Main Help Page

back on top 
How do I start a new order?
Because our site uses cookies, you may see some items in your cart that you no longer want. Click here to reset your shopping cart contents and start a new order.

More questions? Back to Main Help Page

back on top 

 

 

 

 
Chat with an Agent