Customer support and miscellaneous

 

How do I get technical support for my product?
For assistance with a physical product and/or accessory, please visit our support site.

More questions? Back to Main Help Page

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How do I download the driver or manual of my product?
To download the drivers or manuals for Acer products, please visit our driver and maual download page from our support site.

More questions? Back to Main Help Page

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Why did I receive multiple emails for my order?
You will receive emails including the order confirmation and shipping confirmation for any physical product orders. If your order contains both physical product(s) and software, you will also receive separate emails for the software purchase including product license key and invoices.

More questions? Back to Main Help Page

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What products are excluded from tier sales?
Tier Sales exclude the following items:
  • All Acer Chromebooks
  • All Predator Monitors
  • Predator Helios 300 Special Edition - PH315-51-757A (NH.Q4HAA.001)
  • Predator Helios 300 - PH315-51-74V4 (NH.Q3FAA.004)
  • Predator Helios 300 - PH317-52-77A4 (NH.Q3DAA.001)
  • Predator Helios 500 - PH517-61-R0GX (NH.Q3GAA.001)
  • Predator Triton 700 - PT715-51-71W9 (NH.Q2LAA.002)
  • Predator 17 X - GX-792-77BL (NH.Q1FAA.001)
  • Predator 21 X - GX21-71-76ZF (NH.Q1RAA.001)
  • HDD Assembly Kits
  • All eRecovery Media
  • Extended Warranties

More questions? Back to Main Help Page

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